Privacy policy

Introduction
Given the development of new communications tools, it is essential to be particularly vigilant when it comes to protecting privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of Personal Information

We collect the following information:

• Name
• First name
• E-mail address
• Phone
• Address
• City
• Postal code

The personal information that we collect is captured via forms and through your interactions with our website. We also use, as described in the following section, cookies and/or log files to collect information about you.

Personal Information Protection Contact

For questions about Lumifaro handling of personal information or its confidentiality policy, or if you wish to file a complaint, you can contact Elizabeth Parenteau.

E-mail: eparenteau@lumifaro.com

Forms and Interactivity

Your personal information is collected via forms namely:

• Support request form

We use the information collected for the following purposes:

• Contact
• Web site management

Log Files and Cookies

We collect certain information via log files and cookies, which is primarily the following:

Anonymous Statistical Data

We use recovery tools of anonymous data as the source, the type of browser you use, the number of page views, in order to improve our website and serve you better.

• Google Analytics – Privacy Policy Google Analytics
• Remarketing (advertising)
  These data allow us to display advertising on other sites according to your preferences when browsing on our site. You can always remove this information by following the procedure of the – Privacy Policy Google Analytics

The use of such files enables us to establish:

• To obtain anonymous data on the use of the site.
• To improve site content quality, display and performance.

Right of Opposition and Withdrawal

We are committed to offering you the right of opposition and withdrawal with respect to your personal information. The right of opposition is defined as the possibility for users to refuse that their personal information be used for certain purposes referred to at the time of collection.

The right of withdrawal is defined as the possibility for users to request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, you can write to:

4300, boulevard de la Grande-Allée
Boisbriand, Québec, Canada, J7H 1M9
Courriel : info@lumifaro.com
Téléphone : 450 979-0667

Access Right

We are committed to recognize the right of access and amendment to those concerned who wish to view, amend, or even remove information about them.

To exercise these rights, you can write to:

4300, boulevard de la Grande-Allée
Boisbriand, Québec, Canada, J7H 1M9
Courriel : info@lumifaro.com
Téléphone : 450 979-0667

Security

Personal information collected is preserved in a secure environment. Persons working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, the following measures are used:

• SSL Protocol (Secure Sockets Layer)
• Computer backup
• ID / password
• Firewall

We are committed to maintain a high degree of confidentiality by integrating the latest technology to ensure the confidentiality of your transactions. However, as no mechanism provides total security, risk is always present when using the Internet to transmit personal information.